East Europe/Outsourcing

Vnunet.com: Outsourcers move to central and eastern Europe

"Locations in central and eastern Europe, the Middle East and Africa are emerging as strong markets because of the advantages they offer in terms of cheap manpower, inexpensive real estate and sound infrastructure, a study published today has claimed."

"Analyst firm Frost & Sullivan said that the total market size of contact centres in the EMEA region was 34,674 in 2004. The market is likely to grow at a compound annual growth rate of five per cent to 44,574 by 2009."

"While the firm noted that western Europe is ' approaching saturation' in terms of agent positions, eastern Europe holds great potential to attract new business especially as the trend for outsourcing gains momentum."

"The contact centre market is expected to experience maximum growth in eastern Europe, followed by parts of the Middle East, Africa and southern Europe."